Frequently Asked Questions
Everything you need to know about your Torchlight experience.
What is the standard shipping timeframe for my order?
We typically process and ship orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the domestic region.
Can I return apparel if it doesn't fit correctly?
Yes, we offer a 30-day return policy for all unworn and unwashed apparel items. Please ensure all original tags are attached to receive a full refund or exchange.
Do you offer international shipping for Torchlight merchandise?
Currently, we ship to most major international destinations. Shipping rates and delivery times vary by country and will be calculated at checkout.
How should I care for my Torchlight graphic tees and hoodies?
To preserve the quality of the prints, we recommend machine washing inside out with cold water and tumble drying on low heat or air drying.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.